Metropolitan Hotel Dubai

Me and my family had the most incredible 10-night stay at the Metropolitan hotel, and it was an experience we’ll never forget! From the moment I arrived, everything exceeded my expectations. We checked it earlier than we expected the staff Yuki and Meena made us feel incredibly welcome with their warm hospitality and quick check-in process. They went out of their way to assist us and got us a room as quick as they can. The room was clean, comfortable, and very well-maintained. I would like to say a huge thanks to Yuki she really made us feel at home and her service was excellent and she was super welcoming. Me, my husband and my kids especially my daughter were very fond of her service and she went above and beyond to assist us. She really made my daughter’s birthday special and I don’t think she’ll ever forget that experience. Thanks to her if we visit Dubai again we will be coming to stay at Metropolitan hotel and recommending the hotel to all our friends and family. I would also like to give thanks to Manager: Mr Anir and Captain: Jijith and all the other staff Anju, Rahma, Rumene, Joanna, Christian, Caroline, Erika and Honey for their outstanding customer service. Whenever I came to eat with my family for breakfast they were exceptional — so polite, friendly, and always ready to help with anything I needed. The staff were very attentive and friendly, ensuring a warm welcome and great hospitality. The breakfast was delicious with a good variety of options suitable for adults and kids. There were times during my stay when I had to order room service or required assistance. Caroline was very prompt with her service and went out of her way to help us and she’s incredibly welcoming and always ready to help. I would also like to mention I had an amazing time using the courtyard downstairs. Whenever I felt like going for a quick break and indulging in a hot drink and enjoying Sheesha.

I am usually very fussy about the hotels and never leave reviews but to my surprise this was but a great place. The positives were: 1) All staff were very polite and helpful especially osama and waqar from reception and michael from concierge. 2) The place was very clean 3) There was a great variety of foods in breakfast buffet 4) It was a very family friendly hotel e.g. the food options, swimming pool, Tv channels 5) The location was awesome- only minutes away from local amenities and places such dubai mall, jumairah beach etc 6) The price was affordable and worth the money

The room was nothing special, but good enough. I had better for better price when previously in Dubai though.

If I book again in this hotel, it is all because of Mr. Kamal ( reservation ) because of his good manners and his way of speaking. He has a beautiful skill in dealing and describing what is related to the hotel. His welcome was very nice to me and my family. I recommend everyone to book and deal with him. The rooms are very beautiful and clean.

Otherwise, the hotel is great for any recommendation